Fast and Reliable System for Managing Customer Information of a Local Electric Power Generator

  • Mariwan Hama Saeed College of Basic Education, University of Halabja, Kurdistan, IRAQ
Keywords: Web-Based System, Information Management System, Azure Cloud Virtual Machine, ASP.NET Web Application, MySQL DBMS

Abstract

Web applications have become a vital requirement for organizations in managing information, because running any organization through the classic way makes the management process tough. The purpose of this paper is to propose a fast and reliable way to solve the problems that supervisors of an electric power generator face in managing customer information. This will be done through a web-based system. The system will be developed with ASP.NET web framework and MySQL database management system. Ajax and jQuery library will be utilised for smart searching facility and printing dynamic receipts.  It will be easy to use and supports all smart devices because of the help of bootstrap framework. IIS web server and Microsoft Azure cloud virtual machine are used for hosting and running the system. To investigate the workability and efficiency of the system a questionnaire and an interview have been conducted and analysed. The results confirmed that, by using the system, the supervisors can manage customers’ information in an efficient way and it will save a lot of time and money and they will be able to back-up data easily. The findings of the paper can be applied for managing big-data by public or private sectors in Kurdistan.

References

B. Detlor, “Viewpoint - Information management,” Int. J. Inf. Manage., vol. 30, no. 2, pp. 103–108, Apr. 2010.

V. Bruno, A. Tam, and J. Thom, “Characteristics of web applications that affect usability: a review,” Proc. OZCHI 2005, 2005.

R. Rahimi, “Customer relationship management (people, process and technology) and organisational culture in hotels,” Int. J. Contemp. Hosp. Manag., vol. 29, no. 5, pp. 1380–1402, May 2017.

F. B. Maklan and Stan, Customer Relationship Management Concepts and Technologies. 2013.

F. Al-Hawari, M. Alshawabkeh, H. Althawbih, and O. Abu Nawas, “Integrated and secure web-based examination management system,” Comput. Appl. Eng. Educ., vol. 27, no. 4, pp. 994–1014, Jul. 2019.

J. Xu, J. Wang, X. Wang, and P. Lv, “iTest: A novel online testing system based on the WeChat platform,” Comput. Appl. Eng. Educ., vol. 27, no. 4, pp. 885–893, Jul. 2019.

L. Ramírez-Donoso, M. Pérez-Sanagustín, and A. Neyem, “MyMOOCSpace: Mobile cloud-based system tool to improve collaboration and preparation of group assessments in traditional engineering courses in higher education,” Comput. Appl. Eng. Educ., 2018.

S. Patel et al., “Home monitoring of patients with Parkinson’s disease via wearable technology and a web-based application,” in 2010 Annual International Conference of the IEEE Engineering in Medicine and Biology Society, EMBC’10, 2010, pp. 4411–4414.

N. Xu, S. Peng, and Z. Wang, “Designing Geodata Service Composition Web Application Based on Service-Oriented Architecture,” IEEE Access, vol. 4, pp. 4136–4147, 2016.

X. Zhang, L. Dai, L. Ren, and S. Tang, “Occupation exposure declaration and monitoring information system design and application for medical staff,” in 2017 IEEE International Conference on Bioinformatics and Biomedicine (BIBM), 2017, vol. 2017-Janua, pp. 1409–1412.

S. Rajkumar, S. E. Abraham, and V. Santhi, “Web based portal using a biometrie interface and Android application to assist non-government organizations,” in 2017 International Conference on Intelligent Computing, Instrumentation and Control Technologies (ICICICT), 2017, pp. 898–902.

A. N. Purbowo, Yulia, and A. I. Suryadi, “Web Based Application Customer Relationship Management for Helping Sales Analysis on Bike Manufacturer,” in 2017 International Conference on Soft Computing, Intelligent System and Information Technology (ICSIIT), 2017, pp. 347–352.

H. Nguyen, H. Zhao, S. Jamonnak, J. Kilgallin, and E. Cheng, “RooWay: A Web-Based Application for UA Campus Directions,” in 2015 International Conference on Computational Science and Computational Intelligence (CSCI), 2015, pp. 362–367.

R. K. O. Kaushalya, J. M. G. . Jayabahu, W. M. P. . Weerasinghe, A. M. C. . Herath, K. A. D. T. Kulawansa, and M. F. M. Firdhous, “GuideMe: An innovative mobile application for guiding tourists,” in 2017 2nd International Conference on Computing and Communications Technologies (ICCCT), 2017, pp. 15–20.

A. J. C., A. V. C., and N. S. E., “Design and Implementation of a Hospital Database Management System (HDMS) for Medical Doctors,” Int. J. Comput. Theory Eng., vol. 10, no. 1, pp. 1–6, 2018.

K. Lacy-Jones et al., “Biopharmaceutics data management system for anonymised data sharing and curation: First application with orbito IMI project,” Comput. Methods Programs Biomed., 2017.

M. Zhang, P. Martin, W. Powley, and J. Chen, “Workload Management in Database Management Systems: A Taxonomy,” IEEE Trans. Knowl. Data Eng., vol. 30, no. 7, pp. 1386–1402, Jul. 2018.

T. Samizadeh, A. Rahmani, and H. Tabarsaied, “Data Management in Fog Computing: Principles and Paradigms,” in Fog and Edge Computing: Principles and Paradigms, R. B. S. N. Srirama, Ed. 2019, pp. 171–190.

Microsoft, “What is ASP.NET?,” 2019. [Online]. Available: https://dotnet.microsoft.com/learn/aspnet/what-is-aspnet. [Accessed: 20-Sep-2019].

Bootstrap, “Bootstrap,” 2019. [Online]. Available: https://getbootstrap.com/. [Accessed: 20-Sep-2019].

Microsoft, “Session Object (IIS),” 2017. [Online]. Available: https://docs.microsoft.com/en-us/previous-versions/iis/6.0-sdk/ms524319(v%3Dvs.90).

Published
2020-02-07
How to Cite
Hama Saeed, M. (2020). Fast and Reliable System for Managing Customer Information of a Local Electric Power Generator. International Journal of Innovative Technology and Interdisciplinary Sciences, 3(1), 372-380. https://doi.org/10.15157/IJITIS.2020.3.1.372-380